14 Day Returns
If you change your mind, you may return frames within 14 days of receiving your order.
To be eligible for a return, frames must be:
- Unused
- In their original condition
- Returned with the original case and packaging
Prescription Lenses
Prescription lenses are custom made to your prescription and therefore cannot be returned or refunded.
Please ensure your prescription details are entered correctly when placing your order.
View our Prescription DisclaimerReturn Shipping
Customers are responsible for the cost of return shipping.
Use a Tracked Service
We recommend using a tracked delivery service to ensure the item arrives safely.
Shipping Cost
Return shipping costs are the responsibility of the customer.
How to Start a Return
To arrange a return, please contact our support team with your order number and details of the item you wish to return. Our team will provide instructions on how to return your item.
Contact Support
Get in touch with your order number and return details.
Receive Instructions
Our team will send you return instructions.
Send Item Back
Pack securely and ship using a tracked service.
Ready to start a return?
Contact our team with your order number and we'll take it from there.